Many automakers in the region are holding special service camps for flood affected vehicles after Chennai saw its worst rains of the century last month. A week earlier Maruti Suzuki India Ltd (MSIL) announcement that it would bear up to 50 per cent of the repair cost. It’s now turn of Honda cars India Ltd. (HCIL) to ease the burden of their loyal customers.
Honda has waived off the labour charges on customer’s expenses for the repair of affected cars. The company is also providing a 10 percent discount on the spare parts and 50 percent discount on value added services like anti-rust, paint protection etc. Both two-wheeler and four-wheeler owners, whose vehicles have been affected during the floods, can avail loyalty points of up to Rs 20,000 on buying its new car. For customers with affected cars can avail an exchange bonus of up to Rs 30,000
To cope with the requirement of spare parts for repair activities of this magnitude, the required parts have been sent to the Chennai warehouse. Any other parts required to get the affected cars road-worthy are being sent by air from other Honda warehouses at no additional cost.
Speaking on the initiatives undertaken by Honda, Mr. Katsushi Inoue, president and CEO, Honda Cars India said, “We understand the gravity of the situation in Chennai where a large number of our customers’ cars have been completely or partially submerged in water. We are making all the efforts to support our customers to have their cars repaired as swiftly as possible.”
Honda has instructed its dealerships to take additional space to receive the flood affected cars. The workshops have been reinforced with technical manpower from Honda and nearby dealerships. The company is also working closely with all insurance partners to expedite the claim process and has activated its Road-side assistance partners to move the affected cars to its workshops on priority.